India’s leading motorcycle and scooter manufacturer,to increase Customer Mobility TVS Motor Company is introducing ROAD SIDE ASSISTANCE (RSA) Program in India to its two wheeler customers.
In the first phase, the programme of Road side assistance (RSA) will provide 24X7 will cover 70 cities in while in the second phase the company aims to reach up to 200 locations by October 2016.TVS Motor Company have tied up with TVS Auto Assist (India) Ltd to ensure that customer to get immediate and hassle free service of their vehicle.
In this programme, TVS Motor Company will provide service to any mechanical or electrical breakdown and or traffic accident of a vehicle.Customers who face unexpected breakdown of their vehicle during their journey time, those people can now avail Road Side Assistance (RSA) Service 24X7, for 365 days.
TVS Motor Company 24×7 Road Side Assistance(RSA) Program is only applicable for new and under warranty TVS vehicles without additional charges.TVS Motor Company is ready to meet the two-wheeler customer demand with their products. With 28 million TVS owners being a part of this programme, will now benefit a lot of customers by connecting through TVSM Service App.so, TVS Motor Company’s dealers will be seen organizing various awareness programme across India.
There are more than 3500 dealership that will help take program to high end. TVS motorcycle has emerged as top rankers in globally bench-marked platforms like JD power customer satisfaction survey.
|Breakdown distance (One way)||Respond Time|
|0-25 Kms||45 mins|
|> 25 kms||60 mins|
- Free of Cost :
All Vehicles under warranty period (1 / 2 years as applicable) will not be charged.
- Chargeable Basis:
For Vehicles,which are out of warranty,that customers can avail this facility by paying service charge at the time of availing the service.
- Repair on the Spot – Minor Mechanical / Electrical repiars.
- Flat Tyre Service – In case of a puncture or tyre damage.
- Emergency Fuel out Support – If vehicle runs out of fuel while travelling, they will provide up to 2 liters of fuel.
- Vehicle Key Service – If customer loss his/her vehicle key,those who can also avail the pick-up & replacement of key from the house of customer.
- Assistance in Case of Accident – In case of accident, The vehicle will be towed to the nearest workshop.
- Emergency Towing Assistance- if vehicle can”t be repaired on road,then towing facility is available till workshop.
- Accommodation – If service takes more than a day or repair on the spot is not possible.TVS will provide Accommodation (Hotel accommodation charges to be bareby the customer)
- Cab Assistance – Cab as an alternate mode of transport (Cab charges to be bare by the customer)